World class Procurement consultancy & Driving customer retention
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About MetaConsult
Our Vision
Our Approach
Our Mission
- Empowering businesses to achieve maximized growth through exceptional results in procurement optimization, cost reduction, and customer experience. .
Our Mission
Our Approach
Our Mission
- We empower businesses through world-class consulting and training to achieve cost savings, optimize procurement functions, and drive superior customer retention
Our Approach
Our Approach
Our Approach
- We recognize that every business is unique. That's why we move beyond generic consulting approaches. Instead, we provide customized solutions through in-depth analysis of your specific needs. Our tailored consultancy, advisory services, and training programs are designed to not only meet your expectations, but to exceed them and deliver exceptional results.
TAILOR MADE Consulting Services & training for growth
Procurement Optimization
We help businesses achieve cost savings and superior performance through the following services
Procurement Consultancy
In-depth analysis of your current procurement practices, development of tailored strategies, and implementation of best practices.
Category Management
Strategic sourcing and supplier management to optimize category spend.
Long Term Contract & Contract Management
Negotiation of favorable contracts for key commodities. Meta Consult will also review your current supply contracts, revamp, add more protection for your business with an air tight approach. Enhance contract value and protection for your business, leveraging our 20+ years of experience across various industries
Procurement Auditing
Identify and address gaps in your procurement function, leading to improved performance and growth. Check compliance and advise to the stake holders the optimization plan for maximum potential & performance.
Building Procurement & Supply Chain Functions/Departments
Establish and optimize procurement departments within newly formed businesses.
Drive Customer retention & Boost revenues
We empower businesses to achieve lasting customer loyalty and significant sales growth through our expertise in customer experience (CX) optimization. Our core service is mystery shopping, a proven method to identify and address weaknesses & gaps in your customer service interactions.
Here's how we help you win:
- Uncover hidden issues: Our experienced mystery shoppers provide an objective assessment of your customer service experience.
- Actionable insights: We translate findings into actionable recommendations for improvement.
- Targeted training: We equip your team with the skills to deliver exceptional service consistently.
- Strategic guidance: We advise on restructuring your customer service approach for optimal results.
By prioritizing customer experience, you'll cultivate loyal customers who drive repeat business and increased revenue.
Key benefits:
- Increased customer satisfaction and loyalty
- Measurable growth in sales volume
- Improved brand reputation
- Enhanced employee engagement
Professional Training Services - "We are also a training institute"
- Unlock Procurement: Equips new joiners and employees across departments with a foundational understanding of procurement basics, tasks, interfaces, and best practices. This streamlined onboarding program reduces costs and enhances employee effectiveness.
- Procurement Auditing: Develops the skills of your internal audit team to conduct comprehensive procurement audits, identifying opportunities for improvement and cost savings.
- The Complete Negotiator: Sharpens negotiation skills for procurement and sales professionals, empowering them to achieve win-win outcomes and secure optimal contract terms for your business.
- Customer Experience and Service Excellence: Trains all employees, not just customer service representatives, to deliver exceptional service that fosters customer loyalty and drives revenue growth.